Information Services encourages you to review your technology work requirements for working off site. Please contact Technical Support Services to update your AIC laptop computer, if you have a laptop, and resolve any outstanding technical issues beforehand. Please consider the resources you currently access before submitting a VPN request. Your ARTIC email, Google Suite, PeopleSoft Self Service, Concur and many other Single Sign-On resources are accessible without VPN and may provide all the tools you need to work remotely. If you are working from home, please go through this checklist to ensure you're prepared: Verify you are able to log in to your Laptop using your current log-in credentials while you're on-site, plugged in with an Ethernet Cable. Do not use a shared account or an account with expired credentials. This could create problems with connecting to department shares on the device. If you are unable to log into a laptop that has been in storage for an extended amount of time, a technician may need to look at it, please submit a Computer Prep Service Request with the Asset Number or Serial Number and a technician will evaluate the device. If you are unsure about the last time someone has used the laptop, it is also a good idea to submit a Computer Prep Service Request for evaluation. If you plan to access any resources hosted internally (such as Department Shares on AICFS01, Remote Desktop Access, CITI, Reporting Services, etc), you'll need to be set up to use VPN. These are the requirements you'll need to use VPN: An activated Duo Multi Factor Authentication (MFA) account and the Duo Mobile App installed on your smartphone. Note: You must submit a VPN request in order to be enrolled in Duo MFA, and your manager will be asked to approve the request. Museum and central administrative staff can submit a VPN request by submitting a VPN Request. 2. Cisco AnyConnect VPN software installed on your laptop. Note: Cisco AnyConnect VPN software is installed on all laptops issued to employees after 10/1/18. If you don’t already have the software installed on your laptop, follow the instructions in the GET STARTED section below to download and install the AnyConnect VPN client. 3. An active ARTIC (Single Sign-On) account. This will be used as your login credentials for the VPN account. The same credentials you use for your artic gmail and People Soft self service account will be used here. This is not the same as your computer login credentials.

When using VPN, you'll have access to all of the systems and services that you would if you were on campus and connected to the wired administrative network.  Examples of accessible systems and services include: Department Shares on AICFS01 or other file servers, Access to print to network printers and copiers located in your department's office  Remote Desktop Services CITI Internal webpage resources such as AIC Reporting Services Your ARTIC email, Google Suite, PeopleSoft Self Service, Concur and many other Single Sign-On resources are accessible without VPN and may provide all the tools you need to work remotely, if this is all you need, you do not need a VPN account.

To request a VPN account, please submit a VPN Account service request. An approval email will be sent to your manager. Once approved, we will create the account and send you instructions for connecting to the VPN.

Naturally, you'll want to test your VPN access before you start depending on it! Please note, you cannot initiate a VPN connection while your machine is wired into the network here on-site. You can however, test it easily by switching your machine to Wi-Fi and connecting to the Art Institute public Wi-Fi named "Art Institute" if it broadcasts near you. Alternatively, take your laptop to one of the many coffee shops nearby and use their public Wi-Fi. Testing VPN before going home (Mac) The following instructions show you how to use the Cisco AnyConnect VPN client on a macOS computer. You must already have the Cisco AnyConnect VPN client installed on your laptop in order to use these instructions. If you don’t already have it, follow these instructions to download and install it: Download and install the Cisco AnyConnect VPN client on Mac and Connect to VPN. *** Should you encounter and issues upon installation, or during an automatic upgrade, contact TSS at itsupport@artic.edu or submit an incident ticket.*** Launch the Cisco AnyConnect VPN client by selecting Applications from the pulldown Go menu, clicking the Cisco folder and then the Cisco AnyConnect Secure Mobility Client. Click Connect. Log in with your ARTIC (Single Sign-On) username and password and click OK. Enter 1 in the Answer field to receive a Duo Push to the Duo Mobile app on your smartphone. Please have your smartphone with you, have the Duo Mobile app open, and be prepared to complete the multi-factor authentication process. Click Continue. Tap Approve in the Duo Mobile app on your smartphone to complete the multi-factor authentication. A notification will appear when you’ve connected successfully. The AnyConnect client icon will be visible in the menu bar. To disconnect from VPN, open the AnyConnect client by selecting the AnyConnect icon from the menu bar and click Disconnect. Testing VPN before going home (Windows) The following instructions show you how to use the Cisco AnyConnect VPN client on a Windows 10 computer by starting the client before you log into Windows. You must already have the Cisco AnyConnect VPN client installed on your laptop in order to use these instructions. If you don’t already have it, follow these instructions to download and install it: Download and install the Cisco AnyConnect VPN client on Windows 10 and Connect to VPN Important note about accessing file services: after following these instructions, you will automatically have access to all of your drive mappings (e.g., H: and G: drives) and associated files. Always remember to save and close open files before you do any of the following: Disconnect your VPN session Sign out of Windows Close the lid on your laptop  Doing so will help ensure that the files remain accessible from your laptop and office computers, and will ensure that the files don’t become corrupted. At the Windows 10 login screen, click on the Network sign-in icon in the lower right-hand corner of the screen. Note that your laptop must be connected to the Internet before completing this step. The Cisco AnyConnect VPN client will launch.  Confirm that the word Employee appears in the Ready to Connect box, then click Connect. Log in with your ARTIC (Single Sign-On) username and password and click OK. Enter 1 in the Answer field to receive a Duo Push to the Duo Mobile app on your smartphone. Please have your smartphone with you and be prepared to complete the multi-factor authentication process. Click Continue. Tap Approve in the Duo Mobile app on your smartphone to complete the multi-factor authentication process. Upon returning to the Windows 10 login screen, you’ll notice an additional icon in the lower right corner of the screen that allows you to disconnect your VPN session. The presence of this icon indicates that you have established a VPN session and are now connected to the Art Institute’s network as if you were on campus. Enter your Windows User name and Password, then hit Enter to log into your laptop. Once logged into Windows and at the desktop, verify that you have access to your file server drive mappings. To disconnect from VPN, simply Sign Out of Windows. Alternatively, open the AnyConnect client by selecting the AnyConnect icon from the system tray and click Disconnect. As always, first make sure to save and close all files that were opened on the file server in order to ensure that the files remain accessible from your laptop and office computers, and that the files don’t become corrupted.

How do I log into my Macbook pro from home? If you are taking a laptop off site for the first time you must connect to the network at least one time before logging in outside of the network. If a laptop has been shipped to you and this is the first time using it, login credentials with a single use password will be emailed to you. Power on the laptop On the login screen, enter your username in the username entry. Enter your computer login password How do I sign into VPN? The following instructions show you how to use the Cisco AnyConnect VPN client on a macOS computer. Yous should already have VPN installed on the AIC laptop you are using. If you do not have it installed, please contact Technical Support Service at itsupport@artic.edu for additional assistance. Launch the Cisco AnyConnect VPN client by selecting Applications from the Go menu, click the Cisco folder and then the Cisco AnyConnect Secure Mobility Client. Click Connect. Log in with your ARTIC (Single Sign-On) username and password and click OK. Enter 1 in the Answer field to receive a Duo Push to the Duo Mobile app on your smartphone. Please have your smartphone with you, have the Duo Mobile app open, and be prepared to complete the multi-factor authentication process. Click Continue. Tap Approve in the Duo Mobile app on your smartphone to complete the multi-factor authentication. A notification will appear when you’ve connected successfully. The AnyConnect client icon will be visible in the menu bar. To disconnect from VPN, open the AnyConnect client by selecting the AnyConnect icon from the menu bar and click Disconnect. How do I connect to department shares from home? Important note about accessing file services: after following these instructions, you will have access to your drive mappings (mounted volumes) and associated files. Always remember to save and close open files before you do any of the following: Disconnect your VPN session Log out Close the lid on your laptop  Doing so will help ensure that the files remain accessible from your laptop and office computers, and will ensure that the files don’t become corrupted. Launch the Cisco AnyConnect VPN client and establish a VPN connection. Connect to the Server Begin by clicking the desktop, select Go from the menu bar and click on  select Connect to Server... from the drop down menu. Type in AICFS01 in the Connect to Server box and click Connect. Select the volumes you want to mount, then click OK.  Your mounted volumes will now be displayed on the desktop and accessible to you.  To eject a volume, use one of the following two options: Option One: Open the Finder then click the eject button next to the Volume that you would like to eject. Option Two: From the desktop, right click on the volume that you want to eject, then select Eject from the dropdown options.

Connecting to WTS-Workspace will allow you to access an AIC-hosted server that has our standard software installed. This includes Raisers Edge, CITI, Adobe Acrobat CC suite and the Microsoft Office suite (Word, Excel, Powerpoint). You will need to have Microsoft Remote Desktop installed to access WTS-Workspace, the icon for Microsoft Remote Desktop looks like this: Note: If your Microsoft Remote Desktop application has been configured in the past for a previous project, you may see a second tab called "Workspaces" with information filled out already. Do not use this tab to access WTS-Workspace. Make sure the PCs tab is selected as you follow this guide and access WTS-Workspace. MacOS Instructions (If you are at your office, connected to the internet with an ethernet cable, you will not need to establish a VPN connection first. If you are at home, or on-site and connected via Wi-Fi, then you'll need to establish a VPN connection first.) Open Microsoft Remote Desktop, then click the + sign, then click Add PC. In the next box, type wts-workspace.articnet.local as indicated on the following image, then click Add: Double click on the entry you just added to Microsoft Remote Desktop: In the next box, type in your Computer Login credentials, then click Continue: If you see this box, just click Continue: If you see this desktop, you're in! If the workspace seems like it might be zoomed in too much (requiring you to scroll through the window to see the whole thing), you can have it fit the whole thing in the window by selecting the following option: Log out of your account via the start menu to disconnect from the WTS server. Windows Instructions (If you are at your office, connected to the internet with an ethernet cable, you will not need to establish a VPN connection first. If you are at home, or on-site and connected via Wi-Fi, then you'll need to establish a VPN connection first.) Open the Start Menu and begin typing Remote Desktop Connection. Click on the application that appears on top. Type in wts-workspace.articnet.local in the space provided, then click Connect. Type in your computer login details in the following box like so: You will be logged into the WTS-Workspace server, if the size of the window is odd, you can right click the title bar and select Smart Sizing to have it squeeze the view into the window, like so: Accessing your Network Shares & Departmental Drives While connected to WTS-Workspace, you can get to your network shares and departmental drives by clicking on the applicable icon on the Desktop: Do not save files on the desktop within wts-workspace, instead, choose a location on your department drive or your home folder. Files saved on the desktop will deleted when your session has ended. Printing Printing to PDFs will stick around, but you'll want to pay attention to the "Printer" you're selecting. CITI users will want to take note, please select "Microsoft Print to PDF" as your printer if you're intending to create a PDF file.  The Adobe PDF Printer may prompt you to log in with an Adobe ID in order to use it. Microsoft Print to PDF will output the file without the prompt.  When printing to PDF, make sure that your selection looks like this: Not this: Be sure to Log Out of your account to disconnect from the WTS server. Some applications, such as CITI, will not function properly during your next connection if you do not Log Out.

You can make use of the following WTS servers while working from home, these will accomodate your needs if the device you are using does not meet the requirements for application access.  While working on these servers, do not store data on their desktops. Please store data on network drives & departmental shares. Log out of your account to disconnect from the WTS server. Server Name Purpose WTS-Workspace.articnet.local General Use, can be used for most staff members' needs. Software Installed: Microsoft Word Microsoft Excel Microsoft PowerPoint CITI Firefox Chrome Internet Explorer Adobe Acrobat DC (Pro) Raisers Edge WTS-FS92.articnet.local  Accesses PeopleSoft Financials WTS-HR.articnet.local  Accesses PeopleSoft HR WTS-SQLTOOLS.articnet.local  Used for Development Staff & Museum Analytics. Software Installed: SQL Server 2016 rewtsl08.articnet.local  Raisers Edge Server. If you work primarily on Raisers Edge this may accomodate you the most.