General FAQs

Default solution folder, feel free to edit or delete it.

How to disable Google Chrome profiles
Staff who are using the Google Chrome browser may be presented with the following dialog upon login to ARTIC Gmail. The pop-up appears when you sign in to y...
Fri, Jun 10, 2022 8:09 AM
Bookmarks missing due to new Chrome Profile!
To restore your bookmarks, you will need to switch back to the Chrome profile you were using before. To switch your Chrome profile on a desktop computer: ...
Fri, Jun 10, 2022 8:35 AM
think-cell License Registration
All AIC staff using Think Cell must now register for the license.     Please use the URL below: https://www.think-cell.com/en/order/academics   En...
Fri, Jun 23, 2023 9:35 AM
How to Log OFF of a WTS (Don't click the red "X" button!)
It is important to follow these specific steps to end your WTS session. Closing the window will not end your session and will result in application er...
Tue, Aug 15, 2023 11:03 AM
Art Institute Staff Zoom Account (AVS managed)
April 30, 2021 Art Institute Staff Zoom Account SUMMARY The Art Institute general use Zoom account is available for any staff member who has to ho...
Wed, Sep 6, 2023 12:11 PM
Canon contact for staff training
Canon Solutions America Justin Safford Senior Account Executive Canon Solutions America, Inc. Office: (312) 294-2904 | Mobile: (312) 683-6718 Email: j...
Wed, Jan 3, 2024 10:43 AM
Printing a Document Using a Pin (Secure Print) *Windows
By setting a PIN to a document when printing from a computer, the document is held in the memory of the machine, and is not printed until the correct PIN is...
Thu, Jan 4, 2024 2:55 PM
Secure Print (Mac)
Secure print is enabled as a policy throughout the organization. 1. Open the document. 2. Click print to open print dialogue. 3. From the d...
Fri, Jan 12, 2024 11:25 AM
iPad Purchases
Museum departments may request TSS assistance to purchase iPads through a Computer Request in IT Support. Departments must provide an account code for purch...
Fri, Jan 12, 2024 3:55 PM
Name Change in Peoplesoft
Users wanting a name change has to be done on the Peoplesoft platform.  Please send an email to studentinfosystems@artic.edu for these requests.
Fri, Mar 1, 2024 2:34 PM