General FAQs

Default solution folder, feel free to edit or delete it.

How can I reset my ARTIC/Google Apps password?
If you have forgotten your ARTIC email/Google Apps password and need to reset it, please follow these steps: Visit https://password.artic.edu ...
Tue, Oct 23, 2018 10:03 AM
What is my ARTIC Account used for?
Your ARTIC login is used for the following services/pages: Your ARTIC Gmail Peoplesoft Self-Service VPN Login via Duo Lynda.com (Via ...
Tue, Oct 23, 2018 3:12 PM
How can I reset my computer login credentials?
Note: This is applicable for AIC machines on the ARTICNET domain only. This is most primary workstations at the museum or in central administration. Not mac...
Wed, Feb 12, 2020 10:26 AM
Who do I contact for Copier or Printer support?
If you're having problems with a Canon Copier or Canon printer, please note the information below. If a Canon device is in need of service, please...
Tue, Jan 9, 2024 2:48 PM
Managing Network locations on a Macbook
Improper management of network locations can cause performance issues while working onsite. The wired ethernet network on the museum campus will provide you...
Wed, Aug 2, 2023 4:13 PM
I keep getting pesky keychain prompts when I log in to my computer! How do I get them to stop?
To get rid of the keychain prompts, do the following: Go to your Applications folder Double-click on the DeleteKeychain app You will see a promp...
Tue, Oct 23, 2018 1:26 PM
I'm looking for information on how to install the VPN client or start the VPN connection
For instructions on how to enroll in VPN after receiving the Duo enrollment email or for information on starting the VPN client after it's been installe...
Tue, Mar 17, 2020 3:12 PM
How can I get a copy of the Advisory Committee Templates?
The Advisory Committee powerpoint template can be located here.
Tue, Apr 2, 2019 3:14 PM
Google Drive File Stream Application is blocked from running.
You may receive a notification from your computer with the following info indicating that System Extension for Google Drive File Stream was blocked from run...
Thu, May 16, 2019 11:35 AM
Removing Tiles From The Start Menu on Windows 10
When on click on the start menu on Windows 10 in the bottom left corner of your screen, you will see an array of tiles that display various software and ser...
Fri, May 24, 2019 11:53 AM