General FAQs
Default solution folder, feel free to edit or delete it.
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How can I get started with Google Calendar?
To access helpful tips & info relating to Google Calendar, see Google's Google Calendar Help page.
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How can I get started with Gmail?
For tips & helpful info on using Gmail, including how to create labels and sort messages, please see Google's Gmail Help Center.
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How do I set my Out of Office reply?
For instructions on setting your Out of Office reply and turning it on, please see Google's documentation.
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How do I take a screenshot or capture a window on my screen?
Windows In Windows, you can use the Snipping Tool, which highlights sections of the screen and allows you to save it as an image. Search for Snipping Tool, and click to open it. Alternatively, you can also capture the image of either the entire screen or only the currently active window using the PrtScrn or Print Screen key. Once you have the image captured, you can paste it into an image editor like Paint or a word processor like Microsoft Word. To capture the contents of the currently active window, press Alt-PrtScrn (or Alt-Print Screen). To capture the contents of the entire screen, press PrtScrn (or Print Screen) by itself. In both of these cases, the image is captured to the clipboard, where you can paste it into an image editor like Paint or a word processor like Microsoft Word. Mac OS X On a Mac, You can use Grab, which is normally installed in Applications -> Utilities, to take screenshots of all or parts of your screen. Alternatively, on your keyboard you can press Command-Shift-3 to take a screenshot of your entire screen. The image will be saved onto your Desktop. To take a screenshot of only a portion of the screen: Press Command-Shift-4. Your mouse pointer will change into crosshairs Move your mouse to the upper-left corner of the area you want to capture. Hold down the mouse button, drag the mouse to the lower-right corner of the area you want to capture, and then release the mouse button. You can also take screenshots of individual windows, menus, and icons: If you want to take a screenshot of a menu, select it. If you want to take a screenshot of a window, click it to bring it into focus. Press Command-Shift-4, and then press the Spacebar. Your mouse pointer will change into a camera. Click the window, menu, or icon you want to capture.
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How do I find my IP Address?
Windows On your desktop there is an application named FindMyIP. Double click on it and a small window will display with your computer's IP Address. Alternatively, if it's been removed or is otherwise not there, you can manually locate it by following these steps: Click on Start. Type in cmd. Click on the result named Command Prompt. Within Command Prompt, type in ipconfig and press enter. The result listed next to IPv4 Address is your IP Address. Mac Within your Applications folder there is an application named FindMyIP. Click on it and a small window will display with your computer's IP Address and inventory number. Alternatively, if it is not there, you can manually locate it by following these steps: On the top left corner of your screen click on the Apple icon. Click on System Preferences. On the third row, you'll see an icon called Network, click on it. Select Ethernet and to the right, you will see info displayed. If the status is Connected, you will see the IP Address listed.
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How can I add a screen shot into the BODY of an email sent from Gmail?
Google instructions in adding inline images can be found at the following URL. https://support.google.com/mail/answer/148408?hl=en
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PDFs will only print with one page as portrait and the other landscape.
In the print dialog box make sure that the "Choose paper source by PDF page size" option is unchecked. This will allow the PDF to use the correct paper size and print normally.
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Why am I not able to send or receive certain email attachments?
As a security measure to prevent potential viruses, Gmail doesn't allow you to send or receive executable files (such as files ending in .exe). Executable files can contain harmful code that might cause malicious software to download to your computer. ***You can send and receive messages up to 25 megabytes (MB) total including attachments. Any message that exceeds this limit will not be delivered and will be returned to the sender.*** Please see the Google Support article located here for additional info.
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I'd like to import or export my contacts from my ARTIC Gmail, how can I do this?
For instructions on importing contacts to your Artic Gmail or exporting them, see the following Google Help Article.
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How do I activate my ARTIC Account?
To activate your ARTIC account, follow these steps: Go to password.artic.edu. Click on Activate Account. Follow the prompts to enter your Employee ID Number, last name, and birthdate. Note: If you have been given a PIN, please enter the PIN in the birthdate field instead of your birthdate. Read through the terms of use and check the box to agree once ready. Set your password according to the given requirements, please do not re-use any password you've used before.