Error messages when trying to access CITI on WTS-Workspace
While trying to load CITI on WTS-Workspace, you may encounter the following error messages:
- 4D Volume Desktop has stopped working
- Versions of 4D client and 4D server are different
This typically means that your session on WTS-Workspace needs to be refreshed.
It is important to follow these specific steps to end your WTS-Workspace session.
Closing the window will not end your session and will result in application errors and hinder overnight updates to applications.
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Click on the Start Menu icon on the bottom left corner of the screen
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Click on the Person icon
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Click on Sign out.
This will close out WTS-Workspace and successfully end your session. You can now try loading up WTS-Workspace and attempt to hop on CITI, if there are no wide-spread issues with CITI, this will resolve the issue.
Why does this happen?
Deploying CITI for use remotely via a remote server has caused us to hit new challenges. We've learned that this can be caused if you're users do not fully terminate their sessions on WTS-Workspace by signing out from the Start Menu. It's similar to how, while in the office, your desktop could keep you logged in but with the screen locked. While the screen is locked, updates and changes to your computer can't take place because you're still logged in. The same logic mostly applies here.
CITI's databases really don't like it when the software client isn't up to date, it will always be up to date on WTS-Workspace, but leaving your session active (IE - not signing out from that menu once your down) will prevent those updates from taking place until the next time you sign out.