My VPN Account Request was approved, what do I do now?
Naturally, you'll want to test your VPN access before you start depending on it! Please note, you cannot initiate a VPN connection while your machine is wired into the network here on-site. You can however, test it easily by switching your machine to Wi-Fi and connecting to the Art Institute public Wi-Fi named "Art Institute" if it broadcasts near you. Alternatively, take your laptop to one of the many coffee shops nearby and use their public Wi-Fi.
Testing VPN before going home (Mac)
The following instructions show you how to use the Cisco AnyConnect VPN client on a macOS computer. You must already have the Cisco AnyConnect VPN client installed on your laptop in order to use these instructions. If you don’t already have it, follow these instructions to download and install it: Download and install the Cisco AnyConnect VPN client on Mac and Connect to VPN.
*** Should you encounter and issues upon installation, or during an automatic upgrade, contact TSS at itsupport@artic.edu or submit an incident ticket.***
Launch the Cisco AnyConnect VPN client by selecting Applications from the pulldown Go menu, clicking the Cisco folder and then the Cisco AnyConnect Secure Mobility Client.
Click Connect.
Log in with your ARTIC (Single Sign-On) username and password and click OK.
Enter 1 in the Answer field to receive a Duo Push to the Duo Mobile app on your smartphone. Please have your smartphone with you, have the Duo Mobile app open, and be prepared to complete the multi-factor authentication process. Click Continue.
Tap Approve in the Duo Mobile app on your smartphone to complete the multi-factor authentication.
A notification will appear when you’ve connected successfully.
The AnyConnect client icon will be visible in the menu bar.
To disconnect from VPN, open the AnyConnect client by selecting the AnyConnect icon from the menu bar and click Disconnect.
Testing VPN before going home (Windows)
The following instructions show you how to use the Cisco AnyConnect VPN client on a Windows 10 computer by starting the client before you log into Windows. You must already have the Cisco AnyConnect VPN client installed on your laptop in order to use these instructions. If you don’t already have it, follow these instructions to download and install it: Download and install the Cisco AnyConnect VPN client on Windows 10 and Connect to VPN
Important note about accessing file services: after following these instructions, you will automatically have access to all of your drive mappings (e.g., H: and G: drives) and associated files. Always remember to save and close open files before you do any of the following:
Doing so will help ensure that the files remain accessible from your laptop and office computers, and will ensure that the files don’t become corrupted.
At the Windows 10 login screen, click on the Network sign-in icon in the lower right-hand corner of the screen. Note that your laptop must be connected to the Internet before completing this step.
The Cisco AnyConnect VPN client will launch.
Confirm that the word Employee appears in the Ready to Connect box, then click Connect.
Log in with your ARTIC (Single Sign-On) username and password and click OK.
Enter 1 in the Answer field to receive a Duo Push to the Duo Mobile app on your smartphone. Please have your smartphone with you and be prepared to complete the multi-factor authentication process. Click Continue.
Tap Approve in the Duo Mobile app on your smartphone to complete the multi-factor authentication process.
Upon returning to the Windows 10 login screen, you’ll notice an additional icon in the lower right corner of the screen that allows you to disconnect your VPN session. The presence of this icon indicates that you have established a VPN session and are now connected to the Art Institute’s network as if you were on campus. Enter your Windows User name and Password, then hit Enter to log into your laptop.
Once logged into Windows and at the desktop, verify that you have access to your file server drive mappings.
To disconnect from VPN, simply Sign Out of Windows. Alternatively, open the AnyConnect client by selecting the AnyConnect icon from the system tray and click Disconnect.
As always, first make sure to save and close all files that were opened on the file server in order to ensure that the files remain accessible from your laptop and office computers, and that the files don’t become corrupted.
